Terms & Conditions

Please refrain from using this site if you believe you're experiencing a medical emergency. In case of an urgent situation, dial 911, reach out to your doctor, visit the nearest emergency room, or contact your local crisis center.

Among other functions, the Services facilitate coordination and communication with a healthcare provider. They do not substitute your relationship with any physician.

These Terms limit the options for resolution in certain disputes and include a mandatory arbitration clause that mandates the use of arbitration on an individual basis instead of a lawsuit. This implies (i) forfeiting the right to have such disputes settled in a court of law before a jury or judge (except as outlined expressly in Section 15), and (ii) relinquishing the ability to pursue such disputes in a class, consolidated, or representative action or proceeding. Refer to sections 12, 13, 14, and 15 for further details.


Reveal MRI, LLC. (“Reveal”, “we”, “our” or “us”) is the proprietor of the Reveal website found at www.revealmri.com (referred to as the “Site”), the Reveal dashboard application (“App”), and offers the services elaborated below (collectively termed as the “Services”). These Terms of Use (“Terms”) dictate your utilization of the Services and specific additional services outlined in these Terms provided via the Services.

Please ensure to carefully review these terms as they outline significant information regarding the Services.

By clicking "I accept", "I Agree", or similar, or by accessing or utilizing the Services, you confirm that you have perused, understood, and consent to be legally bound by and abide by these terms. Failure to agree with any portion of these terms implies your inability to utilize the services. These terms may be modified as stated in Section 17.

1. Important Notices and Disclaimers

Your Association with Reveal: REVEAL DOES NOT OPERATE AS A HEALTHCARE PROVIDER. Instead, Reveal renders business and administrative support services to Reveal's partnered professional entities, encompassing Henderson Medical Imaging, OpenSided MRI of Denver, OpenSided MRI of Las Vegas, ChoiceHealth Member Medical, LLC (jointly known as “Affiliated Practices”), and the licensed practitioners affiliated with the Affiliated Practices who may offer healthcare services to you. The Affiliated Practices and their associated providers do not deliver primary care services. It is advisable to directly consult your regular healthcare provider for queries concerning your personal health or medical conditions. The responsibility for focusing on diagnosis, treatment recommendations, or both, lies with you and the healthcare provider. You acknowledge that engaging with the Affiliated Practices or their healthcare providers through the Services does not establish a provider-patient relationship with Reveal.



Absence of Insurance Acceptance; Acknowledgment of Financial Responsibility. The Affiliated Practices do not accept commercial health insurance plans, are not affiliated with any such plans, and are not enlisted in federal or state healthcare programs like Medicare and Medicaid. By opting to utilize the Services, you explicitly choose to procure products and services through cash payments, independent of any commercial health insurance or federal or state healthcare program. Therefore, you bear sole responsibility for the expenses incurred for any services or products provided to you. As a beneficiary of a federal health program, you agree that neither you, Reveal, nor the Affiliated Practices will seek reimbursement from any federal or state healthcare program for the costs associated with the services and products provided through the Services. Please refer to Section 6 for further terms regarding your payment obligations.

2. Our Services

Through the Services, users can (a) arrange magnetic resonance imaging scans or alternative imaging, scans, or medical tests for screenings and other evaluations (“Imaging Services”) at one of our Affiliated Practice locations or third-party imaging facilities (“Imaging Locations”), and (b) access other products or services. For instance, the Services might encompass administrative assistance related to scheduling, communications, and payment for healthcare services obtained from an Affiliated Practice or an Imaging Location (whether in-person or virtually).

By utilizing our Services, you take full responsibility for their use and acknowledge that we bear no responsibility or liability for any claims, losses, or damages arising from their use.

3. Ownership and Use License of the Services

Ownership: Reveal holds sole and exclusive ownership of all rights, titles, and interests in the Services and their content, encompassing features, functionalities, information, software, text, displays, images, videos, audios, designs, arrangements, and overall presentation (referred to as the "Services Content"). This includes associated copyrights, patents, and other protected or unprotected intellectual property rights. You are not authorized to reproduce, publish, distribute, modify, reverse engineer, disassemble, create derivative works, publicly display or perform, download, store, transmit, sell, or participate in any sale of the Services or Services Content in whole or in part, except as permitted explicitly by these Terms or as expressly authorized in writing by Reveal. Any alterations, adaptations, translations, or derivative works created from the Services or Services Content are solely owned by Reveal or its licensors, retaining all related intellectual property rights. Access or use of any portion of the Services or Services Content for commercial purposes is prohibited.

Certain elements like names, logos, and materials visible within the Services may represent trademarks, trade names, service marks, or logos ("Marks") of Reveal or its affiliates, including the Affiliated Practices. Using any such Marks without express written consent from Reveal is not permitted. Ownership of these Marks and the associated goodwill remains with us or our affiliates.

Your License: Subject to adherence to these Terms, we grant you a personal, limited, revocable, non-exclusive, and non-transferable right to view, download, access, and use the Services and Services Content solely for personal, non-commercial purposes and within the boundaries defined by these Terms. No transfer of any other rights, titles, or interests related to the Services or Services Content is granted to you, and Reveal or its licensors reserve all rights not explicitly conferred upon you.

4. Account Registration and Security

Prior to accessing the Services, you may need to register for a user account. You agree to furnish complete and accurate information during registration and to update it as needed for accuracy and completeness. Upon account creation, you'll be prompted to set up a username and password, for which you bear sole responsibility to safeguard. You agree not to share this information with any third party and undertake to promptly notify us at hello@revealmri.com if you suspect or detect any unauthorized account use. You also acknowledge that you are solely accountable for any activities conducted through your account, regardless of whether you sanctioned them. Failure to adhere to these guidelines absolves us of liability for any resultant loss or damage. We retain the right, at our sole discretion, to deactivate any username, password, or identifier—chosen by you or provided by us—at any time and for any reason, especially if we believe you've contravened these Terms.

5. Privacy

Kindly review our Privacy Policy, accessible at https://www.revealmri.com/privacy, to understand our protocols and practices regarding data collection, utilization, and sharing concerning the Services.

6. Payment

You agree to fulfill all fees for requested services based on the presented fees and payment terms during transactions. In case of any disputed charges, you must notify Reveal in writing within sixty (60) days from the date of the charge. Reveal, at its discretion, may consider providing credits or refunds on a case-by-case basis, such as in the event of a billing error.

By providing a credit card or other accepted Payment Method, you explicitly authorize us (or our service provider) to charge the Payment Method for the total amount due, including any applicable taxes, constituting a “Purchase”. Credit and other card transactions are processed by a third-party payment processor, and you agree to adhere to their payment terms. Our current third-party processor is Stripe; you can review their privacy policy at https://stripe.com/privacy.

You acknowledge responsibility for all fees related to healthcare services, including those collected on behalf of Affiliated Practices or Imaging Locations. Services not provided directly by us, an Affiliated Practice, or an Imaging Location may entail separate charges from the relevant healthcare organization(s) and/or provider(s).

Should the Payment Method encounter verification issues, be deemed invalid, or otherwise unacceptable, your Purchase may be suspended or canceled. You are required to resolve any Payment Method issues before proceeding. Failure to successfully settle a payment while not amending Payment Method details or canceling your Purchase or account holds you responsible for any outstanding amounts, authorizing us to continue billing the updated Payment Method.

Third-Party Financing: If you secure third-party financing for specific services from Affiliated Practices or Imaging Locations, the Finance Providers (such as Paybright Inc, Affirm, and their affiliates) will handle payment processing for your owed fees. You will follow the terms and conditions outlined by these Finance Providers, currently defined in the Paybright Terms and Conditions at https://paybright.com/en/terms-conditions and the Affirm Terms and Conditions at https://www.affirm.com/terms. For further details, contact the relevant Payment Processor. By agreeing to these Terms of Service or continuing to use the Service, you accept the Payment Processor Terms, subject to modifications by the Payment Processor.

7. Prohibited Uses

You are permitted to use the Services solely for lawful purposes and in accordance with these Terms.

You agree not to use the Services:

  • In any way that breaches any applicable federal, state, local, or international law or regulation, including laws governing data or software export to and from the US or other countries.
  • To exploit or cause harm to minors in any manner, including exposing them to inappropriate content, requesting personally identifiable information, or engaging in similar activities.
  • For transmitting, receiving, uploading, downloading, using, or re-using any materials that are offensive, harmful, infringing, obscene, defamatory, abusive, deceptive, false, misrepresentative, or illegal.
  • For sending or soliciting the sending of any advertising or promotional materials.
  • To impersonate Reveal, a Reveal employee, another user, or any other individual or entity.
  • Engaging in any conduct that limits or inhibits the use or enjoyment of the Site by anyone, or which, as determined by us, may harm Reveal, Site users, or expose them to liability.

Furthermore, you agree not to:

  • Use the Services in any way that could disable, overload, damage, or impair the Services or hinder any other party's use of the Services.
  • Use any automated means (such as robots, spiders, or similar devices) to access the Services, including monitoring or copying content, without our prior written consent.
  • Employ any manual process to monitor or copy content from the Services, or for any other purpose not explicitly authorized in these Terms, without our prior written consent.
  • Use any device, software, or routine that disrupts the proper functioning of the Services.
  • Introduce malicious or technologically harmful materials like viruses, Trojan horses, worms, logic bombs, or similar.
  • Attempt unauthorized access, interference, damage, or disruption to any part of the Services, the server hosting the Services, or any connected server, computer, or database.
  • Launch a denial-of-service attack or a distributed denial-of-service attack against the Services.
  • Attempt in any way to interfere with the proper operation of the Services.

8. Consent for Electronic Communications

By providing your email address or telephone number, you consent to receiving electronic communications from Reveal, the Affiliated Practices, and Imaging Locations via the Services or other means (such as email, text messages, or notices posted within the Services). These communications may entail information from the Affiliated Practices or Imaging Locations, authorization for payments, password modifications, and other transactional or administrative details. You agree that any notices, agreements, disclosures, or other communications sent electronically through the Services will fulfill legal communication requirements, including the need for written communication. It's advisable to retain copies of electronic communications from us by printing a paper copy or saving an electronic version. Additionally, we may send promotional communications via email, including newsletters, special offers, surveys, and other relevant news or information we believe might interest you. You have the option to opt out of receiving these promotional emails at any time by following the unsubscribe instructions provided in the emails.

9. User Content and Feedback

You affirm, guarantee, and consent that any data or information you submit via the Services, whether directly entered, sent through submission, email, or any other means, including but not limited to data, inquiries, remarks, forum exchanges, or suggestions/feedback (collectively termed as "User Content"), does not breach or infringe upon the rights of any third party. This includes rights such as copyright, trademark, privacy, publicity, personal or intellectual property rights, or any other proprietary rights. It also assures that it does not violate any obligation, like confidentiality obligations, or contain defamatory, libelous, or otherwise illegal material. You recognize, assure, and agree that User Content is voluntarily submitted, is not confidential or proprietary, and does not establish any relationship between you and us.

By this, you grant Reveal, our service providers, successors and assigns, and the Affiliated Practices a fully transferable and sublicensable right and license to utilize, alter, analyze, present, exhibit, distribute, and otherwise reveal User Content to third parties. This includes, if applicable and not prohibited by law, using it to provide Services to you, market Services, perform research or analysis, run our operations, and design, develop, implement, modify, and/or enhance present or future features, products, and services. You affirm and guarantee that you possess all necessary rights to grant these rights outlined in this Section and that our use of User Content does not infringe any law. You comprehend that any User Content posted in public forums will be accessible and reproducible by other forum users and potentially by the public.

10. Linked Services and Third-Party Materials

The Services may grant access to websites, information, products, services, and other content provided by third parties ("Third-Party Materials"). We hold no responsibility for these Third-Party Materials, including their accuracy, validity, timeliness, completeness, reliability, integrity, quality, legality, usefulness, or safety, or for any intellectual property rights associated with them. Monitoring Third-Party Materials is not an obligation on our part, and we reserve the right to block or disable access to any of these materials, wholly or partially, available through the Services at any time. The presence of Third-Party Materials within the Services does not indicate an endorsement by Reveal, nor does it suggest any affiliation with the providers of such Third-Party Materials. Your use of Third-Party Materials is undertaken at your own risk and is subject to any additional terms, conditions, and policies applicable to those materials (such as their terms of service or privacy policies).

11. Termination

Reveal reserves the right, at its sole discretion, to suspend or terminate your access to or usage of the Services without prior notice, for any reason, including if we believe your actions have breached or contradicted the essence of these Terms. Upon termination, all provisions of this Agreement that naturally endure termination will persist, including intellectual property clauses, warranty disclaimers, indemnification, and limitations of liability.

12. No Representations or Warranties

Your usage of the Services is expressly acknowledged as solely at your own risk. You recognize and agree that the Services are provided on an "as is" and "as available" basis. Reveal, its affiliates (including the Affiliated Practices), and each of their respective officers, directors, managers, partners, members, employees, and agents (collectively referred to as "Related Persons") make no representations or warranties and explicitly disclaim any and all warranties, whether express or implied, concerning the Services. This includes but is not limited to any representations or warranties regarding merchantability, suitability for a specific use or purpose, non-infringement, title, availability, security, operability, condition, peaceful enjoyment, data accuracy, freedom from viruses or malware, completeness, timeliness, functionality, reliability, sequencing or speed of delivery, or system integration. We provide no guarantees that your use of the Services will not infringe upon the rights of third parties. To the fullest extent permitted by applicable law, neither Reveal nor its Related Persons will be liable for any loss or damage resulting from your reliance on information obtained through the Services. It is your responsibility to assess the accuracy, completeness, timeliness, reliability, or usefulness of the Services, Services Content, and User Content. Additionally, Reveal does not ensure that the Services will be uninterrupted or free from error, defects, operational delays, corruption, cyber attacks, viruses, interference, hacking, malware, or other security intrusions, and hereby disclaims any related liability.

You comprehend and agree that any content, material, and/or information obtained through the use of the Services are utilized at your sole risk. Consequently, you will be solely responsible for any damage to your computer or mobile phone, or loss of data resulting from downloading such content, material, and/or information, or relying on any such content, material, and/or information.

13. Limitation of Liability

You comprehend that to the fullest extent permitted by applicable law, Reveal, its Related Persons, or licensors will not be held liable to you or any party for any claims, liabilities, losses, costs, or damages under any legal or equitable theory. This includes, but is not limited to, damages arising from tort (including negligence and strict liability), contract, warranty, statute, or otherwise. Specifically, this covers any indirect, incidental, consequential, punitive, exemplary, or other special categories of damages. These may include but are not limited to, damages for loss of revenues, profits, goodwill, use or data, service interruption, computer or mobile phone damage, system failure, or the cost of substitute products or services. It also includes damages for personal or bodily injury, emotional distress, including death, resulting from or connected with accessing, using, or inability to use the Services or any Services Content. This holds true even if Reveal or Related Persons were informed of the possibility of such damages or losses.

Under no circumstance shall Reveal or its Related Persons' total liability to you for all damages, losses, and causes of action exceed, in aggregate, the greater of (I) one hundred dollars ($100), or (II) the amount paid by you, if any, for accessing the Services in the twelve (12) month period before this applicable claim.

Please note that in certain jurisdictions, the exclusion of specific warranties or the limitation or exclusion of liability for damages, as stated in this section, may not be permissible in its entirety. If you reside in a U.S. state that allows for the exclusion of these warranties and liabilities, the limitations mentioned in this section specifically apply to you.

14. Indemnification

You agree to hold Reveal, its affiliates, the Affiliated Practices, subsidiaries, and all of their directors, officers, employees, contractors, licensors, suppliers, representatives, proprietors, partners, shareholders, principals, agents, predecessors, successors, assigns, accountants, and attorneys harmless from and against any third-party suits, actions, claims, proceedings, damages, settlements, judgments, injuries, liabilities, obligations, losses, risks, costs, and expenses. This includes, without limitation, reasonable attorneys' fees, litigation expenses, and accounting fees that arise from or are alleged to arise from: (i) your use of the Services, Services Content, or other materials or features available on the Services, (ii) your User Content, (iii) your fraud, violation of law, negligence, or willful misconduct, or (iv) your breach of these Terms. Reveal reserves the right, at our own expense, to assume the exclusive defense and control of any matter otherwise subject to indemnification by you. In any case, you agree to cooperate with us, as requested by us, in the defense and settlement of such matter.

15. Governing Law, Dispute Resolution, Arbitration, Jurisdiction, and Severability

Please pay close attention to this section as it entails that you and Reveal resolve all disputes through binding individual arbitration. It also outlines the limited ways in which you can seek relief from Reveal. By agreeing to these Terms, you acknowledge and accept that both you and Reveal are forfeiting the right to a trial by jury and the ability to engage in a class action lawsuit.

Governing Law. The laws of the State of Virginia shall govern these Terms and your usage of the Services, without applying conflict of laws principles. With the exception of disputes that necessitate arbitration as outlined in this section, all other disputes will fall under the exclusive jurisdiction of the state and federal courts in Richmond, VA. By using the Services, you agree to the authority of those courts.

General Binding Arbitration. With the exceptions outlined in the "Exceptions" section below, both you and Reveal consent to the resolution of any dispute arising from these Terms, the Services, or communications from us through binding arbitration. Arbitration utilizes a neutral arbitrator instead of a judge or jury, tends to be less formal than court proceedings, may involve more restricted discovery than a court case, and is subject to limited review by the courts. This agreement to arbitrate disputes encompasses all claims, whether they arise from contract, tort, statute, regulation, ordinance, fraud, misrepresentation, common law, constitutional provision, respondeat superior, agency, or any other legal or equitable theory. This includes claims that arise post the termination of these Terms, regardless of when the claim arises in relation to the effective date of these Terms. Any dispute regarding the interpretation, applicability, or enforceability of this binding arbitration clause will be settled by the arbitrator.

Exceptions. While we acknowledge the agreement to arbitrate for most disputes, these Terms do not intend to waive, prevent, or otherwise restrict either party from: (a) pursuing an individual action in a small claims court; (b) initiating legal proceedings in a court of law to address an intellectual property infringement claim; or (c) seeking injunctive relief in a state or federal court located in Richmond, VA.

Arbitrator. The arbitration agreement and any arbitration proceedings between us fall under the scope of the Federal Arbitration Act and will be managed by the American Arbitration Association ("AAA") in accordance with its Consumer Arbitration Rules (collectively known as "AAA Rules"), as adjusted by these Terms. The AAA Rules and submission forms can be accessed online at www.adr.org, obtained by contacting the AAA at +1-800-778-7879, or by reaching out to Reveal.

Commencing Arbitration. Prior to initiating arbitration, one party must initially send written notice of the dispute to the other party through certified U.S. Mail or Federal Express (with signature required). In the event the other party hasn't provided a current physical address, this notice may be sent via electronic mail ("Notice of Arbitration"). Reveal's address for Notice of Arbitration is: 196 W Spotswood Ave, Elkton, VA 22827. Additionally, a copy of all Notices of Arbitration must be forwarded to Reveal via email at hello@revealmri.com. The Notice of Arbitration should: (a) specify the name or account number of the claiming party; (b) detail the essence and foundation of the claim or dispute; and (c) outline the specific relief requested ("Demand"). Both parties will endeavor in good faith to resolve the claim directly. However, if within 30 days of receiving the Notice of Arbitration, no agreement for resolution is reached, either you or Reveal may initiate an arbitration proceeding. If you initiate arbitration as per these Terms, Reveal will cover the filing fee payment, unless your claim exceeds US$10,000 or Reveal has received 25 or more similar arbitration demands. In such cases, fee payment will adhere to the AAA Rules. Should the arbitrator determine that either the claim's substance or the relief sought in the Demand is frivolous or brought for an improper purpose (per the standards set in Federal Rule of Civil Procedure 11(b)), then fee payment will follow the AAA Rules, and Reveal may seek reimbursement for any fees paid to AAA.

Arbitration Proceedings. The arbitration hearing will occur in the county and state of your billing address, unless we mutually agree otherwise. However, if the claim is US$10,000 or less (and does not seek injunctive relief), you have the option to select how the arbitration proceeds: (a) based only on submitted documents to the arbitrator; (b) via a telephonic or video hearing; or (c) through an in-person hearing, as per the AAA Rules, in the county (or parish) of your billing address. Throughout arbitration, neither you nor Reveal may disclose any settlement offer amount to the arbitrator until after the arbitrator issues a final decision and award, if any. Irrespective of the arbitration method, the arbitrator is required to render a detailed written decision that sufficiently elucidates the key findings and conclusions forming the basis of the decision and any award.

Arbitration Remedies. Unless specified otherwise in the "No Class Actions" section below, the arbitrator has the authority to grant any remedy that would be obtainable if the claims were presented in a competent court. The arbitrator's decision will be conclusive and binding on all involved parties. The judgment based on the award can be entered in any court with jurisdiction.

No Class Actions. Both you and Reveal acknowledge that each can only bring claims against the other as individuals, not as a plaintiff or member of any alleged class or representative action. Additionally, unless mutually agreed upon in writing by both parties, the arbitrator is not permitted to combine claims from multiple individuals or preside over any form of a representative or class proceeding.

Time Limitation for Filing Claims. To the maximum extent allowed by applicable law, if either you or Reveal intends to raise a dispute against the other under arbitration according to these terms, the initiating party must begin this dispute by sending a notice of arbitration within one (1) year of when the dispute arises—otherwise, the claim will be permanently prohibited.

Severability. Every aspect of these Terms remains applicable to the fullest extent allowed by law. In the event that any portion of this agreement cannot be enforced as written, both Reveal and you consent to substituting that part with terms that closely align with the original intent, to the extent permissible by law. The invalidity of any part of these Terms won't undermine the validity or enforceability of the remaining provisions. The section headings are solely for convenience and carry no legal weight.

16. Attention International Users

Reveal, situated in the United States of America, manages the Services. We do not confirm that the Services or Content are suitable or accessible in areas beyond the United States. Accessing the Services from regions where such content, information, or other materials are unlawful is forbidden. Users who opt to access this Site from areas outside the United States do so at their own discretion and are accountable for adhering to local regulations.

17. Changes may occur within the Services

Reveal holds the authority to amend or remove any section of these Terms at its discretion and without prior notice. It's advisable to review the Terms periodically while using the Services to stay informed of any updates. Changes become effective when posted on the Services, unless the law requires additional notice before they can take effect. If you disagree with the Terms, discontinuing the use of the Services is the sole remedy. Continuing use after changes are posted implies acceptance.

You understand and agree that: (1) parts of the Services may become inaccessible at any time, for any duration, or without specific reasons; and (2) Reveal won't be held responsible if any portion of the Services becomes unavailable for any reason or duration. Reveal reserves the right, at any time and for any reason, to alter, suspend, or permanently cease the Services or any segment thereof, with or without notice. Reveal holds no liability to you or any third party for such modifications, suspensions, or discontinuations.

18. Miscellaneous Terms

No Waiver. Reveal's waiver of any specific term or condition in these Terms doesn't imply a continuous waiver of that term or any other, nor does it waive any right or provision under these Terms by not asserting it.

No Agency Relationship. The Terms and the Services' content do not establish a partnership, joint venture, employment, or agency relationship between us. You aren't authorized to bind us through any contract on our behalf.

Remedies. Violation or threat of violation of these Terms by you is considered an unfair business practice causing irreparable harm. You acknowledge that monetary compensation may not suffice and consent to our pursuit of injunctive or equitable relief that we deem necessary, in addition to other available legal or equitable remedies.

Assignment. You can't assign your rights under these Terms, while Reveal and its affiliates hold the discretion to transfer all contractual rights and obligations under these Terms without further notice if Reveal's business is transferred to another entity through a merger, asset sale, or otherwise.

Notice for California Users. If you're a California resident, you waive California Civil Code §1542, which pertains to undisclosed claims at the time of executing a release. This waiver extends to others' criminal acts.

Headings. Headings in these Terms are for convenience only and don't limit or affect any provisions herein.

Entire Agreement. These Terms represent the entire agreement between you and Reveal concerning the subject matter and supersede any prior oral or written communications, representations, understandings, or agreements, except for any other agreements you might have with Reveal.

19. Contact

Should you have any inquiries or remarks regarding these Terms, feel free to reach out to us via mail at 196 W Spotswood Ave, Elkton, VA 22827, or through email at hello@revealmri.com.